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#shelly

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Anyone experience with #shelly support?

Our energeymeter broke after 3mo of operation and is now dead since several weeks. All I get from their support is kafkaesque requests. E.g. to film myself pressing a button for 10s to reset the device.

Reply mails spawn new tickets which support then ignores, then needs to merge manually and discussions about replacement are moving nowhere.

I brought directly from their website, , doesn't seem to be a good idea.

Are there viable alternatives?